House Manager – Overhire
Creative Spaces and Event Services
The Creative Spaces and Event Services team is looking for several House Managers to fill in as needed for Cornish & external rental events and productions. The primary purpose of the Front-of-House Manager is to ensure the safety and comfort of patrons, maintain a smooth functioning, professional, customer service-oriented Front of House for Cornish’s productions and external rental events, act as a liaison between Stage Management, Box Office and the Front of House and oversee volunteer usher program on the day of event.
The mission of Cornish is to provide students aspiring to become practicing artists with an educational program of the highest possible quality, in an environment that nurtures creativity and intellectual curiosity, while preparing them to contribute to society as artists, citizens, and innovators. Cornish realizes this mission by offering baccalaureate studies in the performing and visual arts and by serving as a focal point in the community for public presentation, artistic criticism, participation and discussion of the arts.
If you are looking for a culture and community that promotes and supports creative engagement, consider Cornish!
Detailed Duties and Responsibilities
- Manage front of house operations
- Supervise volunteer ushers and work study employees on the day of event
- Provide detailed House Manager reports following each performance
- Assist with managing front-of-house equipment inventory
- Monitor and maintain cleanliness of public areas, including the theater house, all areas of the lobby and courtyard
- Coordinate with the Stage Manager and Box Office to ensure smooth operation of the Front of House during performances and events
- Oversee the seating of late patrons and provide assistance to patrons with concerns regarding access and ADA compliance
- Resolve patron concerns and/or, if necessary, escalate problems to the Playhouse Director, External Rentals Manager, Cornish Security or HR
- Assist with setting up and breaking down for events as assigned
- Maintain and distribute Assisted Listening Devices to patrons, reporting problems to Technical Supervisor as needed
- Maintain security of the building before, during and after the show, in conjunction with Cornish and Seattle Center Security
- Promptly inform the Technical Supervisor of needed facility repairs
- Confidently respond to emergency situations involving patrons and/or the facility
- Monitor and recycle used marketing collateral such as posters and programs
- Act as primary venue manager and contact for non-theatrical events as dispatched – liaise with catering team, vendors, and clients to ensure smooth event operations
- Assist with projects as assigned that are related to this role
- Demonstrated strong customer service experience
- Demonstrates ability to work positively with professional production teams, faculty, and theater staff
- Strong interpersonal skills and ability to effectively communicate, both orally and in written form
- Strong organizational skills; proven ability to effectively manager multiple priorities
- Demonstrates an understanding of crowd management and evacuation procedures with large crowds
- Proven leadership skills and ability to effectively manage and clearly delegate tasks to direct reports and volunteers
- Flexibility to work nights, weekends and holidays
- Experience with PC; proficient in Google Drive, Folders/Docs/Sheets
- Comfortable with answering phone calls and dealing directly with the public
- CPR/First Aid/ AED certifications preferred
Varies to accommodate show and event calls; includes possible weekends, holidays, and evening work.
Department: Creative Spaces and Event Services (CSES)
Reports To: Director of CSES
Supervises: Work Study Employees, FOH Staff, Box Office and Volunteer Ushers
Employment Classification: Overhire On Call, Part-Time
Pay Rate: $20/hour
Pay Schedule: Bi-weekly
For consideration please submit the following materials to email@example.com; incomplete applications will not be considered
- Cover Letter
- Completed Cornish Employment Application
Equal Opportunity Statement
Cornish commits to demonstrating respect for individual expression and integrity; to promoting the equality of opportunity and rights of all persons within the community and to actively encouraging and maintaining the representation and inclusion of diverse cultures and backgrounds within the student body, faculty, staff and curricula.
We believe that diversity refers to a number of human qualities and characteristics. National origin, race, gender, age, socioeconomic background, religion, sexual orientation and disabilities are characteristics that combine in unique ways, forming the multiple identities we all hold. Those diverse characteristics contribute positively to the environment of Cornish and to an education that accurately reflects and contributes to the complex interplay of art, culture and society.
We hold ourselves responsible to fulfill the mission of Cornish by preparing students “to contribute to society as artists, citizens, and innovators,” and believe that the mission is best served by actively cultivating a positive environment and community in which to explore and express the diverse perspectives of a pluralistic society.
Cornish College of the Arts is an equal opportunity employer intent on enriching the diversity of its faculty, staff, and students. Our goal is to create an intercultural learning environment and community comprised of people with varied experiences and perspectives. We strongly encourage applications from members of underrepresented groups for all open positions.
To apply for this job email your details to firstname.lastname@example.org.