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Employment Opportunities

Design Department Computer Support Coordinator & Training Specialist

Department: Information Technology

Reports to: Design Department Chair and Information Technology Manager

Supervises: Work study students

Pay Grade: D; Non-exempt, Full-time; $40,000 - 44,000 DOE

Purpose:

Provides general administration, hardware and software support for the Design Department computing facilities and its user base. Provides extensive training for students and faculty. Provides leadership to tech-related work study crew.

Responsibilities:

1. Serves as the primary contact for digital technology support with the Design Department.

2. Takes the lead in providing the Design Department with an ongoing, comprehensive assessment of department tech-needs.

3. Crafts a schedule of routine and phase-sensitive tasks for the full calendar year.

4. Assesses, researches and makes recommendations about systems, hardware, software and production methods.

5. Negotiates with vendors, makes purchases authorized by Design Department Chair or Information Technology Manager.

6. Assures compliance with all Design Department license agreements. Manages all Mac platform software license agreements for the college.

7. Provides hardware support including maintaining and troubleshooting all Design Department (and those specified by IT) Apple/PC client and server machines, laptops and desktop computers, network

printers, and other peripherals. This includes network connectivity troubleshooting.

8. Provides software support including installing, maintaining, and troubleshooting software used by the department, including those installed on student-owned computers, faculty-owned computers, or computers on loan to faculty.

9. Provides leadership and direction to a core of tech-related work study students by:

• Training the members of this crew to work as lab monitors and/or assist with meeting the tech needs of the Design Department
• Mentoring the students in the elements of a technical support program, creating growth opportunities

10. Designs and implements regular training programs for Design students and faculty including:

• Preparing, maintaining, and making accessible user training materials which support departmental initiatives to prepare students for a working understanding of current industry standards and methods
• Creating and maintaining resources (e.g. CDs, online wikis, PDFs, etc) explaining routine tasks

11. In coordination with IT department, implements, maintains and updates all Design Department-related applications such as account management, email, print billing, and file storage for students, faculty and staff.

12. Identifies opportunities for and provides training specific to improved workflow, and provides ongoing, updated "best practices" and industry-specific technical seminars.

13. Other duties include support for IT Department tasks, and Apple support for other departments within the college.

14. Assists the IT Helpdesk as needed.

15. Special projects and other duties as assigned.

 

Minimum Qualifications

• Bachelor's degree plus two to three years of related experience or equivalent combination of education and experience
• Extensive knowledge of and experience with Apple Machines and operating systems
• Knowledge of various desktop graphics software applications, including: Adobe Design Collection, Macromedia suite of applications, etc
• Thorough knowledge of print technologies
• Knowledge of and troubleshooting skills for Windows 2003 server and Windows Vista
• Knowledge of networking concepts and ability to perform basic network troubleshooting
• Excellent verbal and written communication skills
• Demonstrated capacity to provide effective leadership and supervision
• Demonstrated ability to provide high quality training (as outlined above, see Responsibilities)
• Demonstrated ability to work independently
• Demonstrated ability to work effectively with a diverse campus population
• Excellent attention to detail and high degree of organization
• Must pass background check

 

Preferred Qualifications

• BS in Computer Information Systems or related field (MA/MFA highly desirable)
• Experience in an educational computing environment
• Thorough knowledge of color management and calibration
• Technical writing skills
• Experience in an academic, not-for-profit, or arts setting

 

Application Procedures

Please submit cover letter, resume and completed Cornish Employment Application to:

Cornish College of the Arts Human Resources
1000 Lenora Street
Seattle, WA 98121

-or-

 

Review of applications will take place as soon as possible with interviews beginning on October 27.

Position open until filled.